# Hackastra > Discreet cyber incident response for active intrusions, data leaks, ransomware, impersonation, and digital extortion. Visitors open a private, alias-only chat channel and a human responder joins in real time. Triage is free; engagements are quoted on a fixed-fee basis. No AI chatbot — human responders only. Hackastra (HACKASTRA INFOSEC L.L.C-FZ) is a private incident-response practice. Nothing shared in the channel leaves it without the client's explicit consent. Hackastra is not law enforcement and does not notify regulators, insurers, or media on a client's behalf. ## Services - [Incident Response](https://hackastra.com/#scope): Active intrusions, ransomware, data leaks, impersonation and brand abuse, digital extortion, forensic trace analysis. - [Approach](https://hackastra.com/#approach): Discreet triage first, fixed-fee scope after; median first response under 5 minutes during active hours. - [Request Assistance](https://hackastra.com/#assist): Open a private, alias-only chat channel with a responder — no signup or identity required. - [FAQ](https://hackastra.com/#faq): Confidentiality, pricing, response times, and what to do before opening a channel. ## Legal - [Terms of Service](https://hackastra.com/terms): Terms governing use of the site and services. - [Privacy Policy](https://hackastra.com/privacy): What data is collected and how it is handled. - [Confidentiality Commitment](https://hackastra.com/confidentiality): How client information is protected. - [Disclaimer](https://hackastra.com/disclaimer): Scope and limits of the information provided. - [Acceptable Use](https://hackastra.com/acceptable-use): Permitted and prohibited uses of the service. - [Engagement Agreement](https://hackastra.com/engagement-agreement): Standard engagement terms for incident-response work. ## Optional - [X (Twitter)](https://x.com/hackastra_): Official X profile. - [Instagram](https://www.instagram.com/hackastra_): Official Instagram profile.